Here you'll find information on how to contact our Finance team; how to nominate someone else to speak to us about your fees; and how to raise a complaint, if the service we provide falls short of your expectations.
Contact the Finance team
Online
Finance Service Portal (bham.ac.uk) - University login required
By phone
Call us on +44 (0)121 502 7662
Lines are open Monday-Friday, 10am-4pm (UK) / 1pm-7pm (UAE).
In person
If you're at our UK campus, you can visit us in the Student Hub, Aston Webb, C Block, every Wednesday from 12-4pm.
Nominate someone else to discuss your fees on your behalf
You can nominate someone else to discuss details of your account. This could be a parent, spouse, partner, friend, relative or other third party.
To do this, you need to provide us with written consent – this is a legal requirement.
The easiest way to do this is to provide this information in your Online Registration.
Alternatively, download and complete our Third Party Disclosure form (Word, 190KB). Attach the completed form to a Student Payment Query in the Finance Service Portal (bham.ac.uk).
Not happy with the service you’ve received from the Finance team?
We are committed to providing a high standard of service to our customers.
However, if you feel that you have cause for complaint, please raise a Student Payment Query in the Finance Service Portal (bham.ac.uk), selecting “AR - Make a complaint” from the drop-down box in the form.
Alternatively, you can write to:
Head of IncomeFinance OfficeUniversity of BirminghamEdgbastonBirminghamB15 2TT
Please include the following information to help us identify and address your concerns:
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Student name and University identification number.
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Your telephone, email and postal address.
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Details of your complaint.
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What you would like the outcome of your complaint to be – for example, an apology.
If we can't resolve your concerns straight away, we will send you a written acknowledgement of the issue that you have raised, and keep you informed of the progress of our investigation.
If you are not satisfied with the final response from the Finance team, you can pursue the matter further under the University's Code of Practice on Student Concerns and Complaints.