User satisfaction scores 2022/23 In 'Feedback' FeedbackLibrary Services survey 2022: our responsePostgraduate Research Experience Survey (PRES) 2021: Library Services responseUser satisfaction scores Back to 'Just Ask! Help and contacts' Library Experience survey 2022 91% National Student Survey (NSS 2021) 85% Postgraduate Taught Experience Survey (PTES 2021) 75% Postgraduate Research Experience Survey (PRES 2021) 78% See our response to PRES 2021.