Student payment queries

My invoice value is incorrect

If the tuition charge is not the total you expected, please email tsa@contacts.bham.ac.uk

I have made full payment in advance of the invoice

If you paid your fees in full before you received an invoice, you don't need to do anything else.

My scholarship hasn’t been deducted from my invoice

The invoice has been sent to you as confirmation of you registering with us for the year and shows the total amount of the course fee.  

It does not take into account any bursaries, awards or scholarships as these will be dealt with separately on your account.

Pay your invoice online here. 

If you have not been awarded the correct scholarship amount please contact scholarships.dubai@contacts.bham.ac.uk

Can I get an invoice showing my deductions?

No, the invoice always shows the total amount of the course fee.  

It does not take into account any payments already made, bursaries, awards or scholarships as these will be dealt with separately on your account.

Can I pay by instalments?

Yes, you can pay by instalments. 

Apply to pay by instalments here (Dubai students only). 

Will I get a receipt for payment?

A receipt will be automatically issued within 10 days of the University receiving payment. If you have not got a receipt after 10 days, please raise an enquiry online in the Finance Service Portal. You will need to log in using your University credentials. 

• Select Student Payment Queries 
• Select Contact Us
• Fill in the form, selecting "Dubai Campus - Invoice/Payment query" from the drop-down box, and submit. 

No matter how you are paying your tuition fee, once you have registered you will receive an invoice addressed to you. This will confirm your tuition fees and the date they are due to be paid by.  Invoices will start to be issued to students in September of the new Academic Session.

The invoice will not show any funding, fee waiver, scholarships or payments already made, and no updated documents will ever be sent showing this.

It is your responsibility to ensure payment of the tuition fee invoice is made. Non-payment may result in an exclusion hold being applied to your record, in accordance with University Financial Regulation 5.3.1.

Tuition fees

• If you have made a deposit or partial payment in advance of the invoice please deduct this from your invoice amount, and pay the balance online.
• If you are in receipt of an award, discount or scholarship towards your fee your School will contact us to request an adjustment to your invoice for the amount you have been awarded. If this is not for 100% of your fee, please pay the balance online.
• If neither of the above scenarios applies, and you believe you have been charged incorrectly, contact Registry as follows:
• • Students registered on an Undergraduate (UG) or Postgraduate Taught (PGT) programme
  • Students registered on a Postgraduate Research (PGR) based programme only

 

Accommodation fees

If you have been charged an incorrect amount for accommodation fees, please contact the Living Team online, in the Student Living Portal. 

To pay in instalments, apply for a direct debit online. Select the correct option depending on whether it's for tuition fees or accommodation fees.

If GBP is not your home currency, and you will not be opening a UK bank account, you can make a request to pay in instalments another way. To do this: 

• Go to the Finance Service Portal. You will need to log in using your University credentials. 
• Select Student Payment Queries 
• Select Contact Us
• Fill in the form, selecting "Direct Debits (Tuition/Accommodation)" from the drop-down box, and submit.

Your tuition fee will be quoted in the offer letter that you have received from the University of Birmingham. 

You don't need to do anything else. 

If you receive a reminder letter after the due date of the invoice, please send us proof of payment. 

• Go to the Finance Service Portal.
• Select Student Payment Queries.
• Select Contact Us. 
• Fill in the form, selecting Paying Tuition/Accommodation Fees from the drop-down box. 
• Select Add attachments (bottom-right corner) and upload your proof of payment. 
• Submit the form.

No. If a friend or relative is paying your tuition fee, the University will treat you as a self-funding; no further invoice will be issued in their name.

• You must re-apply for your funding before the start of each academic session.
• In online registration, enter your student support number in the personal details section. Student Finance will pay your loan to you.
  • If you are unable to provide your student support number in online registration, email your University ID number along with your student support number or financial sponsor details to sdm@contacts.bham.ac.uk
• You will need to apply for an instalment plan to split your invoice to match your incoming payments, otherwise you will be chased for payment.
  • Set up a Direct Debit (UK bank account holders only). 
  • If you do not hold a UK bank account, you can still request to pay termly:
    • Go to the Finance Service Portal. You will need to log in using your University credentials. 
    • Select Student Payment Queries 
    • Select Contact Us
    • Fill in the form, selecting "Direct Debits (Tuition/Accommodation)" from the drop-down box, and submit
• You will not receive an updated invoice after your funding has been applied.
• If your funding is not for the full amount of your invoice, please arrange payment of the balance online. 

If you are sponsored by an organisation, please provide the following information upon registration: 

• Full Name of the organisation
• Invoicing address
• Email address
• Contact name
• Amount you're being sponsored
• Purchase Order or sponsor reference number 

Please forward your financial guarantees to sdm@contacts.bham.ac.uk. 

If you have any sponsor amendments after registration, let us know at sdm@contacts.bham.ac.uk.

• If you declare a Financial Sponsor, you will still receive an initial invoice for your full tuition fee value addressed to you. Once the University has processed your Sponsor details, you will receive a credit note and we will invoice your Sponsor direct.
• You will not receive an updated invoice after your funding has been applied.
• If your funding is not for the full amount of your invoice, please pay the balance online.

I'm not sure whether I'm sponsored

• If your fees are being paid by a parent or relative or another individual, they are not classed as a sponsor. You are not required to provide their details, and you will still be classed as self-funded.
• If your fees are being paid by the University, your School, or your department, this is regarded as a scholarship. Visit the Scholarships and Stipends page for more information.

You can make multiple payments over a number of days. As long as payment is made in full before the due date of the invoice then there will be no instalment charge.

• You must re-apply for your funding before the start of each academic session.
• In Online Registration, enter your student support number in the personal details section. Student Finance will pay your Tuition Fee directly.
  • If you are unable to provide your student support number in online registration, email your University ID number along with your student support number or financial sponsor details to sdm@contacts.bham.ac.uk
• You will not receive an updated invoice after your funding has been applied.
• If your funding is not for the full amount of your invoice, please arrange payment of the balance online. 

If you'd like us to discuss details of your account with a parent, spouse, partner, friend, relative or other third party, you need to provide us with written consent to do so. This is a legal requirement under the Data Protection Act 1998. To do this:

• Provide this information in your Online Registration, or
• • Download and complete the Disclosure to Third Party form (PDF).
  • Upload the completed form in the Finance Service Portal. You will need to log in using your University credentials.
  • Select Student Payment Queries.
  • Select Contact Us. 
  • Fill in the form, selecting Paying Tuitition/Accommodation Fees from the drop-down box. 
  • Select Add attachments (bottom right of the screen) and attach your completed Disclosure to Third Party form. Submit the form. 

Please make payment before the date of your invoice, and in advance of any bank closures.

• I have already made payment: If you receive a reminder letter after the due date of the invoice, please send us proof of payment. 
  • Go to the Finance Service Portal.
  • Select Student Payment Queries.
  • Select Contact Us. 
  • Fill in the form, selecting Paying Tuition/Accommodation Fees from the drop-down box. 
  • Select Add attachments (bottom-right corner) and upload your proof of payment. 
  • Submit the form.
• I want to pay in instalments: To pay in instalments, apply for a direct debit online. Select the correct option depending on whether it's for tuition fees or accommodation fees.
  • If GBP is not your home currency, and you will not be opening a UK bank account, you can make a request to pay in instalments another way. To do this: 
    • Go to the Finance Service Portal. You will need to log in using your University credentials. 
    • Select Student Payment Queries 
    • Select Contact Us
    • Fill in the form, selecting "Direct Debits (Tuition/Accommodation)" from the drop-down box, and submit.
• I want to pay in full: View our payment options here.
• I have been charged an incorrect amount for accommodation fees: Raise a query with the Living team, in the Living Service Portal. 

• I have already made payment: If you receive a reminder letter after the due date of the invoice, please send us proof of payment. 
  • Go to the Finance Service Portal.
  • Select Student Payment Queries.
  • Select Contact Us. 
  • Fill in the form, selecting Paying Tuition/Accommodation Fees from the drop-down box. 
  • Select Add attachments (bottom-right corner) and upload your proof of payment. 
  • Submit the form.
• I want to pay in instalments: To pay in instalments, apply for a direct debit online. Select the correct option depending on whether it's for tuition fees or accommodation fees.
  • If GBP is not your home currency, and you will not be opening a UK bank account, you can make a request to pay in instalments another way. To do this: 
    • Go to the Finance Service Portal. You will need to log in using your University credentials. 
    • Select Student Payment Queries 
    • Select Contact Us
    • Fill in the form, selecting "Direct Debits (Tuition/Accommodation)" from the drop-down box, and submit.
• I want to pay in full: View our payment options here.
• I am receiving an Undergraduate tuition fee loan: In Online Registration, enter your student support number in the personal details section. Student Finance will pay your Tuition Fee directly.
• I am receiving a Postgraduate tuition fee loan: In Online Registration, enter your student support number in the personal details section. Student Finance will pay your Tuition Fee directly. Pay any remaining balance online here.
• I am receiving funding from a sponsor, including the NHS: Please enter your sponsor information in the Financial Sponsor section of Online Registration. Pay any remaining balance online here. 
• This should be paid by a UoB Scholarship: Please contact the Scholarship issuer, who will then liaise with Finance to resolve. Find information and contact details for Scholarships and Stipends here.

It can take up to 10 days for a payment to clear with the bank and appear on our statements. As soon as we receive your payment, we will issue an electronic receipt. 

If it has been over 10 days since you made your payment and you have not received a receipt, please raise an enquiry online in the Finance Service Portal. You will need to log in using your University credentials. 

• Select Student Payment Queries 
• Select Contact Us
• Fill in the form, selecting "Paying Tuition/Accommodation fees" from the drop-down box, and submit.

If you withdraw from your programme of study at the University you will still be required to pay your tuition fees. However, the date of your withdrawal (as reported to Taught Student Administration) and the type of programme will determine the amount of tuition fee that you will be charged.

More information on tuition fee liability.

If you have any further questions: 

• Undergraduate or Postgraduate Taught students: Email tsa@contacts.bham.ac.uk
• Postgraduate Research students: Email pgrstudentrecords@contacts.bham.ac.uk