External services

In addition to the support offered within the University, there is also a wide range of specialist support available from professional external services. These can help you if you’re experiencing any number of issues; whether you just need someone to talk to, or you’re seeking medical assistance, there’s a service available to support you in your journey.  

As these services are external to the university, please make sure you come back and speak to us if you have any concerns – we never want you to feel as though you’re alone in dealing with your mental health. If you do encounter any issues, ensure that you;

  • Report your concerns to the service in question – if you’re struggling with waiting lists for example, but feel as though your symptoms are getting worse, it’s extremely important that they’re aware as there might be something they can do to help.
  • Talk to your GP – they’ll be able to offer further guidance in accessing support.
  • Know that there’s lots of support for you in the meantime. Find other ways that the university might be able to help using our helpful online resources or you can call UBHeard for 24/7 mental health support. If you are under 25 you can visit the campus-based Pause drop in or Pause in Digbeth.

The following services are external to the University and provide mental health services to students in the wider Birmingham community.

Improving Access to Psychological Therapies (IAPT)

Find and apply for your local NHS talking therapy provision. In most cases you can self-refer to these services.

Living Well Consortium (Birmingham)

Living Well Consortium provides free mental health services to Birmingham and Solihull residents including therapeutic services and sporting/creative activities.

Forward Thinking Birmingham

Forward Thinking Birmingham, Birmingham’s mental health partnership for 0-25 year olds is one of our external partners, and they have a wide array of support available. Phone them on 0300 300 0099 to receive urgent support from their 24-hour crisis team, or consult their website for details on how to self-refer.


When struggling with your mental health, your GP can offer you support, guidance and professional help, just as they would with your physical health. Although this might feel intimidating, your doctor is there to help find you the best support, whether that might be different treatment options or a referral onto another professional service. It also gives you a chance to open up about how you’ve been feeling, and ask any questions you may have.

If you’d like further advice about speaking to your GP about your mental health, please click here to see Mind’s advice on finding the right words to do so. Click here to find out more about registering for a GP in Birmingham.

Papyrus Hopeline UK

Papyrus is a national charity dedicated to the prevention of young suicide. They run HOPELINE UK, a confidential telephone service staffed by trained professionals, which offers non-judgemental support, practical advice and information to young people who are worried about how they’re feeling. Advisors are available 9am – 10pm weekdays and 2pm – 10pm weekends, and are available over the phone at 0800 068 4141, through email at pat@papyrus-uk.org, or via text message at 07786209697.

Pause drop-in: University of Birmingham

The Pause drop-in and telephone service are available for students up to their 25th birthday. Based on Forward Thinking Birmingham’s own Pause initiative, the service offers a comfortable, safe and open space on campus for mental health support, exclusively for University of Birmingham students. You can get in touch with the team of qualified practitioners and volunteers via 02078 414470 or askbeam@childrenssociety.org.uk

For further information visit the Pause webpage.


Student Space

Expert information and advice to help you through the challenges of coronavirus. Run by Student Minds, the UK’s student mental health charity.

There are three ways that Student Space is here to help during the pandemic:

  1. Access to dedicated support services for students, by phone or text
  2. Information and tools to help you through the challenges of coronavirus
  3. Helping you find what support is available at your university

NHS blog - What to do if you're a student and it's all getting too much

NHS England has published a blog for students outlining support available to you, with links to resources such as the NHS urgent mental health helplines. 


The Samaritans operate a confidential, free to call service 24 hours a day, 365 days a year. You can call the Samaritans on 116 123 to talk to someone, and you can also email them at jo@samaritans.org


SANEline, a national out-of-hours mental health helpline, offers specialist emotional support, guidance and information to anyone affected by mental illness, on 0300 304 7000 (open 16:30 to 22:30pm every day).


24/7 text service
If you’re experiencing a personal crisis, are unable to cope and need support, text Shout to 85258. www.giveusashout.org/get-help

St Martin's Counselling and Psychotherapy

St Martin's Counselling and Psychotherapy offers free and low-cost professional counselling services through 100+ counsellors, psychotherapists, and CBT practitioners. https://www.smchh.co.uk/



Professional Services